Returns & Exchanges Policy
As a new fashion brand with limited stock, we want to set clear expectations:
No Refunds or Returns
Due to our curated, limited-stock nature, we cannot offer refunds or product returns. Each piece is carefully selected and produced in small quantities to maintain exclusivity.
Size Exchanges Available
We understand fit is important for your perfect look:
- Size exchanges are available subject to stock availability
- Exchange requests must be made within 2 days of delivery
- Items must be unworn, with original tags attached
- You cover return shipping; we cover sending the new size
- If your preferred size isn't available, we’ll notify you of alternatives
Our Quality Promise
- Each item is carefully inspected before shipping
- If you receive a damaged or defective item, we’ll make it right
- Contact us within 48 hours of delivery for quality issues
Privacy & Security
Your privacy is as important to us as creating beautiful fashion. We protect your information through:
- Secure SSL encryption for all transactions
- Regular security updates and monitoring
- Limited access to personal data (only authorized team members)
- Secure storage of payment information through certified processors
Cookies & Tracking
We use cookies to enhance your shopping experience:
- Essential Cookies: Keep your cart items and login status
- Analytics Cookies: Help us understand site usage
- Preference Cookies: Remember your size and style preferences
You can control cookies through your browser settings, though some features may not work properly if disabled.
Your Rights & Choices
- Access: Request a copy of your personal data
- Update: Modify your account information anytime
- Delete: Request deletion of your data
- Marketing: Unsubscribe from emails anytime
- Cookies: Control preferences via browser settings
Third-Party Links
Our website may contain links to external sites (social media, partner brands, etc.). This policy applies only to Haze Studios. Please review external site policies separately.
Policy Updates
As we grow, this policy may change. We’ll notify you by:
- Updating this page
- Changing the “Last updated” date
- Sending email notifications for major changes